privacy policy

1. INTRODUCTION

The Food Explorer Pte Ltd (“GRUB”, “we”, “us”, or “our”) operates casual neighborhood bistros in Singapore and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.

Company Details:

Company Name: The Food Explorer Pte Ltd
Business Address: 9 Bishan Place #01-38, Singapore 573837
Phone: +65 8891 9298
Email: info@grub.com.sg
Website: www.grub.com.sg

2. PERSONAL DATA WE COLLECT

We may collect the following types of personal data from you:

2.1 Customer Information

Contact Information: Name, phone number, email address, delivery address
Reservation Details: Date, time, party size, special requests or dietary requirements
Order Information: Food and beverage preferences, purchase history, payment details
Feedback: Reviews, ratings, complaints, suggestions, and survey responses

2.2 Website and Digital Information

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on website, click patterns, referral sources
Cookies: Session cookies, preference cookies, analytics cookies (see our Cookie Policy)

2.3 Marketing and Communications

Newsletter Subscriptions: Email address, communication preferences
Social Media: Information from social media platforms when you interact with us
Promotional Participation: Information collected during contests, promotions, or events

2.4 Payment and Financial Information

Transaction Data: Credit/debit card details (processed securely through third-party payment processors)
Billing Information: Invoicing details for corporate accounts and catering services

2.5 CCTV and Security

Visual Information: CCTV footage from our restaurant premises for security purposes

3. HOW WE COLLECT PERSONAL DATA

We collect personal data through various means:

Direct Collection: When you make reservations, place orders, visit our restaurants, contact us, or subscribe to our services
Website and Apps: Through our website, online ordering platforms, and mobile applications
Third Parties: From delivery partners, payment processors, reservation platforms, and social media
Automatic Collection: Through cookies, analytics tools, and security systems
Public Sources: Information available in public domains or directories

4. PURPOSES OF DATA COLLECTION AND USE

We collect and use your personal data for the following purposes:

4.1 Primary Business Operations

Processing food and beverage orders and reservations
Providing customer service and support
Processing payments and managing accounts
Delivering food and services to your specified location
Managing our restaurants and ensuring smooth operations

4.2 Legal and Compliance

Complying with legal obligations and regulatory requirements
Preventing fraud and ensuring security
Protecting our legal rights and interests
Maintaining records as required by law

4.3 Marketing and Customer Relationship

Sending promotional materials, newsletters, and marketing communications (with your consent)
Conducting customer satisfaction surveys and feedback collection
Organizing events, contests, and promotional activities
Personalizing your experience and improving our services

4.4 Analytics and Improvement

Analyzing customer preferences and dining patterns
Improving our menu, services, and restaurant operations
Website analytics and user experience optimization
Business planning and strategic decision-making

5. DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to the following parties:

5.1 Service Providers and Business Partners

Food Delivery Partners: For order fulfillment and delivery services
Payment Processors: For secure payment processing
Technology Providers: For website hosting, email services, and analytics
Catering Partners: For event catering and special functions

5.2 Legal and Regulatory Authorities

Government agencies and regulatory bodies when required by law
Law enforcement agencies in case of legal investigations
Courts and legal advisors in connection with legal proceedings

5.3 Business Transactions

Potential buyers or investors in case of business sale or merger
Professional advisors including lawyers, accountants, and consultants

5.4 Emergency Situations

Emergency services in case of health or safety emergencies
Insurance companies for claim processing

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Customer Records: 3-7 years from last transaction or as required by applicable laws
Financial Records: 5 years as required by Singapore accounting and tax regulations
CCTV Footage: 30 days unless required for ongoing investigations
Marketing Data: Until you unsubscribe or withdraw consent
Website Analytics: 26 months through Google Analytics

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

Physical Security: Secure access to our premises and servers
Technical Security: Encryption, firewalls, secure payment processing
Administrative Security: Staff training, access controls, regular security audits
Third-Party Security: Due diligence on service providers’ security measures

8. YOUR RIGHTS UNDER THE PDPA

Under Singapore’s PDPA, you have the following rights:

8.1 Access Right

You may request access to your personal data that we hold and information about how we use it.

8.2 Correction Right

You may request correction of any inaccurate or incomplete personal data.

8.3 Withdrawal of Consent

You may withdraw your consent for marketing communications or other non-essential processing.

8.4 Data Portability

You may request your personal data in a commonly used electronic format.

8.5 Complaint Right

You may file a complaint with the Personal Data Protection Commission (PDPC) if you believe we have violated the PDPA.

To exercise your rights, please contact us at:

Email: info@grub.com.sg
Phone: +65 8891 9298
Address: 9 Bishan Place #01-38, Singapore 573837

9. CROSS-BORDER DATA TRANSFERS

We may transfer your personal data outside Singapore to:

Cloud service providers with servers in other countries
International payment processors
Global analytics and marketing platforms

When we transfer data overseas, we ensure adequate protection through:

Standard contractual clauses
Adequacy decisions by relevant authorities
Binding corporate rules or codes of conduct

10. COOKIES POLICY

Our website uses cookies to enhance your browsing experience:

10.1 Types of Cookies

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and choices
Marketing Cookies: Used to deliver relevant advertisements

10.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

11. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

12. CHILDREN’S PRIVACY

We do not knowingly collect personal data from children under 13 without parental consent. If you believe we have collected such data, please contact us immediately.

13. DATA PROTECTION OFFICER

Data Protection Officer: Mervyn Phan
Email: info@grub.com.sg
Phone: +65 8891 9298

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

15. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

The Food Explorer Pte Ltd
9 Bishan Place #01-38
Singapore 573837
Phone: +65 8891 9298
Email: info@grub.com.sg
Website: www.grub.com.sg

Data Protection Commission Singapore:
Website: www.pdpc.gov.sg
Phone: +65 6377 3131

Effective Date: 14 July 2025
Last Updated: 14 July 2025

This Privacy Policy is governed by Singapore law and complies with the Personal Data Protection Act 2012.